# Slack Channel

The **Slack Channel** service refers to support and assistance provided to assist customers through written communication. Ideal for dynamic communication, the Slack Channel service offers real-time guidance and support for the most relevant moments for your business. An agile and dedicated channel for solving problems and contacting Azion team of Support Engineers, *8x5*.

## Scope

- Agility in communication with Azion specialists on the same day.
- Discussion and resolution of technical problems.
- Technical assistance to clarify specific product issues.

:::note
This service doesn't support opening tickets directly, and there's no response time guarantee. Customers must have their own paid Slack account to use this service.
:::

If you have an **Enterprise** or **Mission-Critical** Support service, you can request this service by [contacting the Sales team](https://www.azion.com/en/contact/). For more detailed information, [see the Azion Support page](https://www.azion.com/en/professional-services/).