# Technical Account Manager

The **Technical Account Manager (TAM)** is your technical touchpoint. The TAM acts as a consultant, proactively providing strategic technical guidance to help accelerate the digital transformation and edge computing journey, and provide insights to maximize infrastructure investment (on-premises and/or in the cloud).

They also help with the use, performance, and security of the applications executed and delivered by Azion, minimizing the risks involved during deployment and updates of settings and applications. All of this comes with the support of an Azion Specialist for your IT and business teams, aimed at improving the development, security, delivery, performance, reliability, observability, and cost optimization of your applications running on Azion, while keeping them operationally healthy.

Customers with **Mission-Critical** Support service already have a package of up to *20 hours per month partial TAM* included. It's possible for **Enterprise** and **Mission-Critical** Support to buy additional packages, providing more TAM hours, with a minimum commitment of 12 months. Hiring a **Dedicated TAM** is also available as a separate package.

| Modality | Hours                 | 
| -------- | --------------------- |
| Pool     | Up to 20 hours/month  | 
| Pool     | Up to 40 hours/month  | 
| Dedicated | Up to 140 hours/month | 

If you have an **Enterprise** or **Mission-Critical** Support, you can request this service by contacting the [Sales](https://www.azion.com/en/contact/) team or through the Customer Success team.

For more detailed information, see [Azion Support](https://www.azion.com/en/professional-services/).